Advantages:

• Ensures adherence to legal requirements like the ADA and Section 508, reducing legal risks.
• Facilitates equal access to information and services, improving patient engagement and satisfaction.
• Increases website usability through accessibility features such as text alternatives, keyboard navigation, and readable fonts.
• Demonstrates commitment to inclusivity, building trust and positive relationships with patients.
• Upholds ethical standards by providing accessible information and services.
• Enhances the organization’s reputation as a socially responsible and patient-centered provider, potentially attracting more patients.

Disadvantages:

• Non-compliance with legal requirements like the ADA or Section 508 can lead to legal challenges and fines.
• Barriers to accessing website information and services can decrease patient engagement.
• Navigation challenges for users with disabilities can lead to frustration and reduced effectiveness.
• Failing to demonstrate inclusivity can negatively impact patient trust and satisfaction.
• Damage to the organization’s reputation can deter potential patients.
• Lack of clear communication about accessibility efforts can lead to user uncertainty and frustration.